Frequently Asked Questions

Don't find the answers you're looking for? Email [email protected] and we'll get back to you as soon as possible.

What are your shipping policies?
Free shipping to Canada and the US is included with your purchase. If you're looking to ship to a different country, please email us for a custom order.
Shipping times have averaged 7 business days. You will receive an email from us when your order has shipped to provide you with the latest information about your order.
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What is your 100% money back guarantee?
We know that dealing with eczema and dry skin is hard. We want to take the risk out of it for you by offering a 100% money back guarantee. If for any reason, you find that GoodnessBee doesn't moisturize and soothe your baby's skin in 7 days, send the Baby Eczema Cream back to us, and we will refund your money, no questions asked. Just pay for the shipping costs.
If you'd like to return the product, please email [email protected] to start the process.
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Is the Baby Eczema Cream really natural?
Absolutely. We wanted to make a cream that we knew was safe for our daughter's skin. By minimizing the recipe to the core ingredients, and by only using high quality natural honey products, our daughter's skin cleared up with no reddness, and no side effects. We use it on our daughter daily.
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How do you ensure a safe shopping experience?
We store no personal credit card information in our systems. Instead, we use a trusted third-party payments processor (Stripe) to handle all aspects of dealing with payment details. They are used by thousands of companies around the world, and are fully PCI compliant.
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Questions? [email protected]

Starwood Labs, Inc. 2015